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Service Center

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When should I call an authorised service centre?


Our certified Cadel technicians are available to you for:

  • repairs both covered and uncovered by warranty

  • extraordinary maintenance

  • installation and setup. Not all service centres provide this service. Check with the technician by phone.

Where can you buy spare parts for stoves


You can buy original parts and accessories for all Cadel products:

• at a service centre - find the service centre nearest you
• at an authorised sales point - find an authorised sales point

For all internal mechanical or electronic parts of the pellet stove, such as glow plugs, mother board, fans, it is always recommended to contact your local technician, who, as well as placing the order, can also replace the part and test as required.
Also for all other types of spare parts, we recommend contacting a service centre first.

Spare parts can also be ordered from the sales outlet where you bought the stove. Dealers normally carry all of the most common accessories and spare parts, such as:

  • the ceramic cladding

  • the brazier or the inner walls of the firebox

  • the gasket for the pellet stove door

  • all accessories such as ventilation nozzles, temperature probes, pellet reserve sensor, etcetera.

Cadel cannot sell neither finished products nor spare parts directly to private customers.

We are committed to ensuring the availability of spare parts for all our products with rapid delivery to service centers upon receipt of the order, barring unforeseen circumstances.